Privacy policy

Last Updated: May 29, 2026

JADE VINE (“we”, “us”, or “our”) operates this online store and website to provide you with a curated shopping experience (the “Services”). JADE VINE is powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise interact with us.

By using the Services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with our practices, please do not use the Services. This Privacy Policy is subject to our Terms of Service. In the event of any conflict regarding personal information, this Privacy Policy prevails.

Personal Information We Collect

“Personal information” means any information that identifies, relates to, describes, or could reasonably be linked with you. We collect the following categories of personal information:

Contact Information: Name, billing/shipping address, phone number, email address.
Payment and Transaction Information: Credit/debit card details, payment method, transaction history, order details (items viewed, added to cart, purchased, returned, etc.).
Account Information: Username, password, preferences, and account settings.
Communications: Customer support inquiries, reviews, feedback, or other messages.
Technical and Usage Data: IP address, device type, browser information, operating system, cookies, pixels, and other tracking technologies; how you navigate and interact with the Services.
Inferences: Preferences or interests derived from your activity.

We do not knowingly collect personal information from children under the age of 18 (or the age of majority in your jurisdiction).

How We Collect Your Personal Information

Directly from you: When you create an account, place an order, contact support, sign up for marketing, or otherwise provide information.
Automatically: Through cookies, web beacons, analytics tools, and similar technologies when you visit or use the Services.
From third parties: Service providers (e.g., payment processors, shipping carriers), business partners, or Shopify.

How We Use Your Personal Information

We use your personal information for the following purposes:

To fulfill orders, process payments, arrange shipping, handle returns/exchanges, and provide customer support.
To personalize your experience, remember preferences, and recommend products.
For marketing and advertising (with your consent where required), including emails, texts, and targeted ads.
To maintain and improve the Services, analyze usage, and develop new features.
For security, fraud prevention, and to protect our rights and the Services.
To comply with legal obligations, respond to lawful requests, or enforce our policies.

How We Share or Disclose Your Personal Information

We may disclose your personal information to:

Shopify and service providers: For hosting, payment processing, fulfillment, analytics, marketing, and other essential services.
Marketing and advertising partners: To deliver personalized ads (you may have rights to opt out — see below).
Affiliates and business transfers: In the event of a merger, acquisition, or similar transaction.
Legal compliance: To respond to subpoenas, court orders, or government requests, or to protect safety and enforce our rights.

We do not “sell” your personal information for monetary compensation in the traditional sense. However, certain sharing for advertising purposes may be considered “sharing” or “selling” under laws like CCPA.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Services, analyze traffic, personalize content, and support advertising. You can manage cookie preferences through your browser settings. For more details on third-party cookies (including Google Analytics or advertising pixels), see our cookie banner or contact us.

Your Rights and Choices

Depending on where you live (including California and other US states under CCPA/CPRA and similar laws, or Canada under PIPEDA), you may have the following rights regarding your personal information:

Access/Know: Request details about the personal information we have collected about you.
Deletion: Request deletion of your personal information (subject to exceptions).
Correction: Request correction of inaccurate information.
Opt-out of Sale/Sharing/Targeted Advertising: Opt out of the sale or sharing of your personal information for targeted advertising.
Portability: Receive a copy of your data in a portable format (where applicable).
Opt-out of Marketing: Unsubscribe from promotional communications using the link in our emails.

To exercise these rights, contact us at hello@jadevinecollection.com. We will verify your identity before processing requests. You may also use Shopify’s privacy tools: Shopify Privacy Portal.

We do not discriminate against you for exercising your privacy rights.

Global Privacy Control (GPC): We honor GPC signals where required by law.

International Data Transfers

Your information may be transferred to, stored, and processed in Canada, the United States, or other countries by us or our service providers. We use appropriate safeguards (such as Standard Contractual Clauses where required) to protect your data during transfers.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version with an updated “Last Updated” date and notify you of material changes where required by law. Continued use of the Services after changes constitutes your acceptance.